Republic Wireless

After they promoted and reminded me several times about Affirm being an option to pay for a phone they offered, they failed to remind me that the device would eventually be unusable with another carrier. Their grave irresponsibility became evident when they sold the company or switched over without maintaining transparency.

Whether they charged people for service and devices early or late is irrelevant; it was not done at the appropriate time.

Additionally, they never responded or provided adequate customer service when I lodged numerous complaints about lack of service, requests for refunds, and issues with activation. The wait times were intolerable - if indeed my requests were ever answered.

I have always used Republic Wireless because of it's capacity to make calls on wifi, essential for my work overseas over the past decade. I moved to Madagascar in October 2022 and was able to continue to make business calls home to the United States.

Starting about 2 weeks ago (early January 2023) I am now receiving the message "Cellular network not available for voice calls" and also am not receiving the OTP security messages via SMS that I used to receive, in order to sign into various bank accounts, etc. Why all of of a sudden this change ? Was there a change that was made in early January?

I have been a Republic Wireless customer since 2012 and have hated everything that has happened with the DISH acquisition of Republic Wireless, and if now I am unable to have a functioning phone I will be looking for another provider ASAP. (I sent this message to Republic Wireless Customer service early February and never received a response)

I spoke on the phone last week (on or about 1/10/23) with a Republic Customer Service Representative. I was calling about a charge to my Credit Card on 5/21/22 for $246.58.

I assume this was for the automatic annual charge. Less than a month after the charge I informed Republic via phone that I was no longer using Republic. I inquired about a refund for the unused balance of the $246.58 and was told that I would receive a credit on my Credit Card for the total amount.

Since I don't always look at my Credit Card Statements I didn't see, until last week, that a credit was never issued. On 1/13/23 Republic issued a credit for $87.15; obviously, this is much less than the amount I was promised.

Please be an honorable company and issue another credit for the amount of the balance ($159.43). This is only fair given I haven't used your service since shortly after my Credit Card was charged. My phone/internet contract with Comcast expires in June when I'm certain my rate will rise much higher than what I'm paying currently. Prior to switching I was with Republic for about 3 years; I was happy with the service and I didn't intend to switch to Comcast but it was required in order to qualify for the promotional rate ($50/month for phone and internet service).

And the phone service was same as I was getting from Republic.

I'm certain that anyone at Republic would do the same in order to save money especially given that I was assured I would get a refund for the full amount.

I plan to switch my service to another Cell Phone Company in June and since I was happy with the price and performance I had with Republic, I see no reason why I wouldn't choose Republic. Being dealt with fairly, at this time, would go a long way in regaining my business.

Thank you for your time.

Regards,

Daniel Wasylkiw

We have an account for an emergency phone - one we use only for traveling. This morning, an hour before leaving for the airport, we checked it out.

Apps worked fine. Incoming calls fine. Tried to place a call. Error message: this phone not registered with this account.

Called rep, got part way through. Call dropped. Called again. More details.

Call dropped. Called third time. No luck. Left phone home.

Called fourth time. Finally! Rep told me to update the Republic Wireless app. That's all it took.

Republic changed its network sometime in the last 4 months, so if your phone doesn't work: 1. Go to the app store and update the Republic app. 2. Open the app and click on manage account, then follow menu.

You would think they would have sent an advisory to the email address on record. According to the first incompetent rep, "a lot of customers are having trouble with the new network."