Skip to content
  • Login
Republic Wireless

Republic Wireless

republicwireless.com
What is your customer experience with Republic Wireless?

Republic Wireless Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Republic Wireless has 2.1 star rating based on 56 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Affordable service, Low cost, Price.
    Cons: Non - responsive customer service, Terrible customer service, No customer service when there is a problem.

  • Recent recommendations regarding this business are as follows: "Nope", "The price is too good to be true. Don't trust them. Representatives are very unprofessional", "cancel my service", "Don't use Republic Wireless", "If you require full service phone abilities on a frequent basis this is probably not the plan for you.".

View full overview ›

Top Republic Wireless Reviews

Positive Review

"Refund incomplete"

stars-rating stars-rating stars-rating stars-rating stars-rating

I spoke on the phone last week (on or about 1/10/23) with a Republic Customer Service Representative. I was calling about a charge to my Credit Card on 5/21/22...

Critical Review

"Irresponsible leasing/promotion of"

stars-rating stars-rating stars-rating stars-rating stars-rating

After they promoted and reminded me several times about Affirm being an option to pay for a phone they offered, they failed to remind me that the device would...

Show reviews that mention
phone account service refund number customer phone number lines panic guys
Filter review
Sort by
Anonymous
map-marker Dallas, Texas

There's NO phone number to call for assistance

Highly stressed due to no customer assistance. I need to make monthly payments using a new account debit card

View full review
Virginia H Zdo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Irresponsible leasing/promotion of

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

After they promoted and reminded me several times about Affirm being an option to pay for a phone they offered, they failed to remind me that the device would eventually be unusable with another carrier. Their grave irresponsibility became evident when they sold the company or switched over without maintaining transparency.

Whether they charged people for service and devices early or late is irrelevant; it was not done at the appropriate time.

Additionally, they never responded or provided adequate customer service when I lodged numerous complaints about lack of service, requests for refunds, and issues with activation. The wait times were intolerable - if indeed my requests were ever answered.

View full review
Loss:
$194
Pros:
  • Service area at the time was spotty
  • Email you a lot of updates
Cons:
  • Devices only work with their service
  • Customer service non responsive

Preferred solution: Make my credit right or refund my device so I can pay off affirm. Collection

User's recommendation: Nope

Dyan G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not truthful to their word.

Updated by user Oct 01, 2023

They will not except my call. Put me on hold and then hang up before they speak to me

Updated by user Oct 01, 2023

They will not except my call. Put me on hold and then hang up before they speak to me

Original review Sep 16, 2023

They cut my service off without any notice and 5 days later took a payment out of my account. I asked for a refund and they promised me on, but I never got it.

They will not answer the phone when you call them and when they do, they are very rude.

I see why they are no longer in business. I want my refund

View full review
Loss:
$31
Cons:
  • Unprofessional representatives and lies

Preferred solution: Full refund

User's recommendation: The price is too good to be true. Don`t trust them. Representatives are very unprofessional

Anonymous
map-marker Cedar Rapids, Iowa

I screwed up

I was confused and I thought Republic was charging me for my old account when I was contacted about my service being migrated or transferred to boost infinite. I requested a cancellation and refund in a panic.

I was told I had 2 accounts or lines with the same phone number. I would like my service back if possible or my account info, pin, and whatever I need to port my number to another service.

I'm so confused and I can't call you guys. Please help.

View full review
Elizabeth M Pgr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unable to make calls and receive messages on wifi

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have always used Republic Wireless because of it's capacity to make calls on wifi, essential for my work overseas over the past decade. I moved to Madagascar in October 2022 and was able to continue to make business calls home to the United States.

Starting about 2 weeks ago (early January 2023) I am now receiving the message "Cellular network not available for voice calls" and also am not receiving the OTP security messages via SMS that I used to receive, in order to sign into various bank accounts, etc. Why all of of a sudden this change ? Was there a change that was made in early January?

I have been a Republic Wireless customer since 2012 and have hated everything that has happened with the DISH acquisition of Republic Wireless, and if now I am unable to have a functioning phone I will be looking for another provider ASAP. (I sent this message to Republic Wireless Customer service early February and never received a response)

View full review
Cons:
  • Poor customer service
  • Lack of service overseas

Preferred solution: An answer to my question

User's recommendation: Don't use Republic Wireless

Bradley J Avl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pay bill

How can iay my bill and get my phone number working again. Need to do this ad soon as possible.please

View full review
1 comment
Guest

I am having the same problem. Did you find a resolution?

Brad K Ylt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't install 5G SIM Card into my 9S Galaxy phone

The 5G SIM CARD you supplied me with will not fit into my Galaxy S9 shone. I can't gain access to make calls when I reinstalled my previous SIM CARD.

View full review

Preferred solution: Further instructions on installation of 5G SIM CARD into my Galaxy S9 Phone. The SIM Card I bought from you won't fit my phone.

Daniel W Wci

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund incomplete

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review updated Jan 17, 2023

I spoke on the phone last week (on or about 1/10/23) with a Republic Customer Service Representative. I was calling about a charge to my Credit Card on 5/21/22 for $246.58.

I assume this was for the automatic annual charge. Less than a month after the charge I informed Republic via phone that I was no longer using Republic. I inquired about a refund for the unused balance of the $246.58 and was told that I would receive a credit on my Credit Card for the total amount.

Since I don't always look at my Credit Card Statements I didn't see, until last week, that a credit was never issued. On 1/13/23 Republic issued a credit for $87.15; obviously, this is much less than the amount I was promised.

Please be an honorable company and issue another credit for the amount of the balance ($159.43). This is only fair given I haven't used your service since shortly after my Credit Card was charged. My phone/internet contract with Comcast expires in June when I'm certain my rate will rise much higher than what I'm paying currently. Prior to switching I was with Republic for about 3 years; I was happy with the service and I didn't intend to switch to Comcast but it was required in order to qualify for the promotional rate ($50/month for phone and internet service).

And the phone service was same as I was getting from Republic.

I'm certain that anyone at Republic would do the same in order to save money especially given that I was assured I would get a refund for the full amount.

I plan to switch my service to another Cell Phone Company in June and since I was happy with the price and performance I had with Republic, I see no reason why I wouldn't choose Republic. Being dealt with fairly, at this time, would go a long way in regaining my business.

Thank you for your time.

Regards,

Daniel Wasylkiw

View full review
Loss:
$159
Pros:
  • Good value and phone service
Cons:
  • Did not follow through with promised refund

Preferred solution: Full refund

Paul G Ird

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Zero Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

After several attempts to contact Republic they have not been answering phone calls for over a week now due to "technical issues". This is bogus. They probably fired their customer service team and shut down their call center so they have zero service.

View full review

Preferred solution: Contact service department

Anonymous
map-marker Huntsville, Texas

Disconnect my phone, Cancel my phone service,e Cut it off

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My phone broke. I called to ask could I get another phone.

Customer Service said yes and directed me to a website. every phone waS oVer $200 too expensive for me

View full review

User's recommendation: cancel my service

Pedro S Bgg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bottom lines is I do save money. That came with the sacrifice of quality customer service and reliability.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review updated Jan 15, 2023

Prior to vacationing out of the United States I called customer service to confirm ability to receive and transmit phone calls. I was told that I would have full phone services this however was not the case. While on vacation I called customer service again in order to resolve the problem and the representative was unable to solve my problem.

View full review

Preferred solution: Resolution of problem.

User's recommendation: If you require full service phone abilities on a frequent basis this is probably not the plan for you.

Deborah F Ccn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Washington, District Of Columbia

Voicemails are working and not accepting messages as well me being able to leave messages

My voice-mail...this is on going problem and I have contacted the technical section of your company and it yet to be fixed..I would like it to be fixed ASAP...I expect for someone to call me and

to fix the problem..

Thank you...Deborah Farley

717 414-****

View full review
Anonymous
map-marker Silverton, Oregon

Have to update my debit card

No complaint at all. Have been a happy member for many years, though was much happier before DISH was involved. Simply needed to switch debit card for autopay.

View full review
Raquel C Fsx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

DO NOT do business with Republic Wireless. When they paired with Dish earlier this year, I lost service for a week with no solution from customer support.

Then when I ported my number to Mint, I had just been charged for 12 months service with Republic, and instead of refunding me, they credited the amount to my no longer active account. They have denied my request for a refund since June 2022 and I no longer believe this will ever be resolved

View full review
Loss:
$261
Pros:
  • Affordable price
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Not recommended at all

2 comments
Guest

After a year of no service from RW MY AMEX was billed. Customer Service was no help, the call center was in Mexico. TERRIBLE

Guest

after reading the customer reviews I would not dare try your service.. dish salesman told me to try republic wireless..

said it works great.. but what the customers are saying…it’s a terrible service and tech help was no help..

View more comments (1)
Rosalita C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Milwaukee, Wisconsin

Unable to make or receive calls or texts

Unable to make or receive calls or texts!!!

I updated my debit card payment information yesterday.

HELP!!!

View full review
Karen F Eaj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Washington, District Of Columbia

Incompetent customer *support*

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

We have an account for an emergency phone - one we use only for traveling. This morning, an hour before leaving for the airport, we checked it out.

Apps worked fine. Incoming calls fine. Tried to place a call. Error message: this phone not registered with this account.

Called rep, got part way through. Call dropped. Called again. More details.

Call dropped. Called third time. No luck. Left phone home.

Called fourth time. Finally! Rep told me to update the Republic Wireless app. That's all it took.

Republic changed its network sometime in the last 4 months, so if your phone doesn't work: 1. Go to the app store and update the Republic app. 2. Open the app and click on manage account, then follow menu.

You would think they would have sent an advisory to the email address on record. According to the first incompetent rep, "a lot of customers are having trouble with the new network."

View full review
Pros:
  • Decent coverage
Cons:
  • Terrible technical support

Preferred solution: Apology

User's recommendation: Try another network

2 comments
Guest

Your lo ser self should have checked it out way before an hour before traveling. Who do you think you are?

Guest
reply icon Replying to comment of Guest-2239270

bless your heart! are you a full-time troll or is this a hobby?

View more comments (1)

About

Related Companies

Dish Network, Sling TV, Boost Mobile, Blockbuster, Boost Mobile Australia

Summary

Republic Wireless is a telecommunication company in Rollie, North Carolina, offering unique composite WiFi and smart phone solutions. Republic Wireless is a daughter company of Bandwidth.com Inc. The concept offered by the company encourages customers to use cell phone only when there is no way WiFi can be used. BY such a conscious approach, everyone benefits at the end. Customers get a refund for traffic not used paying only for real Gbs when browsing. Influencer program by Republic Wireless is open to collaboration with sales agents who are committed to building the network of likeminded people.

Republic Wireless reviews and complaints

Republic Wireless is ranked 323 out of 2194 in Telecommunications category

Area Served

USA

Payment Methods

VISA

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article