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RW refuses to tell me why they won't refund my $322 for a new phone I bought from them. Please stay away from this company.

They have cheap plans, but they will get you in other ways. I sent back the phone as instructed and was told I will not be refunded my money and given a generic list of reasons why they refuse refunds. They won't tell me specifics. I will keep fighting until they refund my money.

I emailed a few times, did fix it tickets, did live chat and still no one can tell me anything.

I was with them for several years and this really hurts. Please do not support them.

Product or Service Mentioned: Republic Wireless Mobile Phone Service.

Reason of review: Poor customer service.

Monetary Loss: $322.

Preferred solution: Full refund.

I liked: Low cost.

I didn't like: Did not refund my money when i returned the new phone.

Company wrote 0 private or public responses to the review from Nov 17, 2016.
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Anonymous
Scottsdale, Arizona, United States #1242258

Did they at least return the phone they wouldn't refund you for? If they kept the phone but didn't give you your money, then that would be theft.

I'd recommend contacting the FBI, your state or local police, and, if you used US Mail to send the device, get the US Postal Inspector involved as well. While IANAL, it sounds alot like grand theft and or larceny to me.

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