“Down a Rabbit Hole”
I contacted Republic via "chat" which is essentially email, because it takes approx. 1-24 hours to get a response and wanted a phone they sold but did not want the one color option remaining and also the phones were overpriced compared to the general market, so I inquired as to whether or not I could purchase my own phone and sign up anyway. Because of the lag time between questions and answers it was a very slow process to communicate. The rep was very nice but did not explain with specificity what exactly I should be looking for in a phone to make it compatible. Because it wasn't communicated clearly, I ended up down a rabbit hole with the wrong phone. Another rep in my opinion became very defensive, and although the first rep apologized which I appreciated, the time and effort it took was too much. When I asked to "speak" to a supervisor, no one contacted me. I would say it's best to stick with companies that have actual phone numbers so you can talk to customer service. I would not recommend this company for that reason and also I don't feel they made good on the mistakes they made with me.
Product or Service Mentioned: Republic Wireless Customer Care.
Reason of review: misinformation, slow customer service, no follow up w supervisor.
Monetary Loss: $200.
I liked: Sincered apology from one representative.
I didn't like: Prices of phones were on the high side.